Refund policy
RETURNS & COMPLAINTS POLICY
KASIA LASKOWSKA ART
Effective Date: 27 February 2026
This Returns & Complaints Policy applies to purchases made through the online store at www.kasialaskowska.art.
§1 Right of Withdrawal
In accordance with the Polish Consumer Rights Act of 30 May 2014 and applicable European consumer protection laws, consumers have the right to withdraw from a distance contract within 14 days without providing any reason.
The withdrawal period expires 14 days after the day on which the consumer acquires possession of the goods.
To exercise the right of withdrawal, the consumer must submit a clear statement of withdrawal by email to:
§2 Returning Goods
The goods must be returned no later than 14 days from the date on which the consumer informed the Seller of the withdrawal from the contract.
The consumer is responsible for the cost of returning the goods.
The consumer is liable only for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.
To facilitate the return process, it is recommended that the order number or proof of purchase be included with the returned goods.
§3 Refunds
The Seller will reimburse all payments received from the consumer, including the cost of the least expensive standard delivery method offered, without undue delay and no later than 14 days from the date of receiving the withdrawal notice.
The Seller may withhold the refund until the returned goods have been received or until proof of their return has been provided, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed between the parties.
§4 Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in the cases specified by applicable consumer protection laws, including, in particular:
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goods made to the consumer's specifications;
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clearly personalised or custom-made products;
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sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
§5 Complaints
The Seller is responsible for ensuring that the goods conform to the sales contract in accordance with applicable law.
Complaints should be submitted by email to:
The complaint should include:
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the customer's full name;
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the order number;
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a description of the issue;
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the customer's requested resolution.
Complaints will be reviewed within 14 days of receipt.
If the Seller fails to respond within 14 days, the complaint shall be deemed accepted in accordance with applicable Polish consumer law.